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I will likely not go into depth regarding my own stress and anger. Suffice it to state that immediately after numerous hrs on the mobile phone, with a few very valuable people today, and visits to numerous Telus outlets, I succeeded in returning the device and cancelling the account.
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Looks like all we are able to do now could be air our grievances over a community Discussion board from the hopes of someone in a position of authority can in fact do one thing about it.
What brought on this write-up is an issue with outgoing mobility phone calls. After i contact a amount, the individual's caller ID displays my title along with a real-estate company's name.
However, the very best just happened. Immediately after conversing with Telus enterprise, I wasn't proud of the prepare supplied and asked to generally be tranferred into the LOYALTY dept. She modified the cost of the information plan but amplified the price of the cellular phone for the net of -$one. WHAT A JOKE!!!
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I do not remember at any time registering or mentioning the corporation below my profile. The support personnel (in Philipines) advises me that it is a problem for your service service provider of the individual I termed, which I locate fairly preposterous.
TELUS Television set+ Problèmes d'authentification by means of l'application Android et le web site Website Nous avons récemment souscrit au forfait EnContinu+ et nous Telus billing support avons reçu les courriels pour activer le forfait sur nos différents services.
This is easily the most Awful practical experience I have had with looking to connect with to acquire clarification on some demand I used to be never ever told about could be on my Monthly bill. If This is actually the scenario they may have falsely marketed to me from the beginning!! I will never join with this particular firm again
No matter, my suggestion is to NOT do business with these people today as they aren't honest about the things they are featuring, as well as the offers / choices they declare a customer is ready to receive are, in reality, Extraordinary misrepresentations of what is actually offered.
I assume I am just previous, but I recall a time when you can phone a company, check with a human without having sitting on maintain for hrs, and really get customer service. Many thanks Telus for a fantastic customer encounter.
If an automatic assistant asks for The explanation of one's call, point out "I would like to make payment preparations for my mobility Invoice".
I've manufactured many cell phone phone calls, I have clicked on "Alternatively, you'll be able to Speak to our TELUS Management Team here". done the shape, without response, and completed another variety on MyTelus in addition to go no reaction.
The TELUS staff acknowledges that our perform spans a lot of Territories and Treaty parts and we've been grateful for the normal Understanding Keepers and Elders who are with us right now, whoever has absent prior to us and the youth that encourage us.