You gain by owning the paperwork and copies of just about anything despatched. I had all that when talking to a rep in human being. He explained to me the gives and alternatives weren't Component of any promo, and discussed how Telus was acquiring flooded with these kind of problems.
You can only modify it. I waited for an hour around the mobile phone to talk to a human. He was helpful, but needed to redirect me to another individual. I had been then on maintain for another hour. They offered me a better offer, but it surely wasn't what was provided online. All those discounts are for new customers. To be a loyal customer I would need to shell out $78 compared to $sixty to get a new customer, with the service I wished.
I bought the very same simply call.She mentioned her identify was Jennifer Smith and experienced a thick accent. I've right away reset my koodo password and cancelled my charge card. She had my telus etcetera. account variety currently.
I had to contact CS these days with Chat and also the department I need to speak to is barely out there by cellular phone. The CS on Chat organized a call again at an arranged time slot. When that Section named me later I got every thing sorted out.
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I would need to employ an electrician and purchase it myself, to go ahead and take cable down from the house and remove it. I believe the neighbor would need to do that likewise. The cellphone cable legally belongs to Telus up until finally it connects to your home. I believe I'll send out them a Monthly bill.
I known as Telus CS at eight.55AM Mountain time and so they hanged up on me, indicating that I need to simply call in the course of "regular Office environment hours". Is that this for genuine?
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Introducing legitimate automobile-dial callers (like your health care provider’s Place of work for appointment reminders, or your child’s university) towards your allowed list is going to be significant – as these phone calls would otherwise by no means get by way of.
Irrespective, my recommendation is to NOT do small business with these men and women as they don't seem to be truthful about whatever they are offering, and also the offers / choices they declare a customer is ready to receive are, in truth, Severe misrepresentations of what is definitely available.
I'm explained to to speak to Loyalty and backbone and however acquiring no the place. I've managed to talk to 2 folks who termed them selves administrators during the Philippines, who couldn't support me.
So inefficient. An email would obtain the information across quite a bit simpler. Another agent stated sorry and can reverse the final month’s cost and terminate it. Another month A different $seven. Sigh. Within the cellular phone once more in excess of one-one/2 hour. The second consultant was defending her employer and implying I had been wrong. Just charge me the $340 and end the $seven monthly bill and cancel the digital camera, I begged her, after which you can I finished the decision. She left a message declaring she are unable to proceed Using the cancellation considering that I hung up. At this stage I’m emotion bodily unwell from it. I connect with again… 45 minutes. Please, just finish this connection now. Last but not least A different agent confident me It could be cancelled. In overall, about eleven hrs to the cell phone due to the fact February hoping to manage the digital camera return. It felt like punishment… as though I’m the enemy - following investing over $forty,000 with Telus through the years and in no way when complained. I’m extremely patient and well mannered. My request was so easy. The complete matter was manufactured painfully difficult and extended for months.
The TELUS crew acknowledges that our function spans lots of Territories and Treaty places and we've been grateful for the traditional Awareness Keepers and Elders who're with us now, all those who have long gone just before us as well as youth that inspire us.
The TELUS crew acknowledges that our get the job done Telus billing support spans numerous Territories and Treaty areas and we're grateful for the standard Know-how Keepers and Elders who are with us these days, all those who have long gone just before us plus the youth that encourage us.